Got a PIP letter? Attorneys offer tips to insurers who receive personal injury protection demands

By Taryn Phaneuf | Apr 20, 2016

FORT LAUDERDALE – If an auto insurance company fails to pay a personal injury protection (PIP) claim, Florida law requires the medical provider submit a demand letter to the insurer before filing a lawsuit. The company has 30 days to respond to the letter and in that time, it has a lot to consider.

Harris B. Kirsch and Nneka B. Uzodinma, associates in the Fort Lauderdale office of civil defense litigation firm Marshall Dennehey Warner Coleman & Goggin, narrowed it down to 10 points insurers should consider.

Starting with reading the entire letter thoroughly, including attachments, to determine exactly what the provider is seeking, Kirsch and Uzodinma’s tips urge insurers to respond with care and without neglecting the time clock that started as soon as they received the letter.

“The slightest calculation error or the misinterpretation of the PIP statute could result in a lawsuit being filed,” Kirsch and Uzodinma told the Florida Record. “If this were the case, the insurer would have to expend resources on defense costs and be required to pay plaintiff's attorney fees if the medical provider prevails on the suit.”

The attorneys recommend insurers compare what the letter asks for and what they’re required by law to provide.

“You don’t have to give them everything they ask for,” they wrote in the Claims Journal recently. "Just because counsel requests something, if the statutes do not require production, you are under no obligation to voluntarily provide information or documents.”

Additionally, they suggested consulting notes compiled after the claim, ensure the date of the claim falls within the allowed time frame under Florida’s amended PIP statute and double-check that its PIP-related policies (and the calculations based on those policies) comply with applicable court rulings.

In 2013, the Florida Supreme Court issued a ruling in Geico General Insurance Co. v. Virtual Imaging Services Inc. that other insurers should take into account:

“Essentially, the court held that insurance companies must reference the permissive method of calculation based on the Medicare fee schedules and can only limit reimbursement based on those fee schedules,” the attorneys wrote. “It is very important an insurer verify and confirm the policy version applicable to the claim.”

PIP claims, also called no-fault car insurance, refer to claims a person can make against his or her own insurance company to get it to pay for part or all of the medical expenses and lost earnings incurred after an auto collision. In Florida, no-fault coverage is required.

The Florida State Legislature reformed its no-fault auto insurance laws in 2012, aiming to reduce insurance rates and cases of fraud. The changes have led to a drop in insurance rates, according to a 2014 study by the state’s Office of Insurance Regulation.

Under the new law, a person in an auto collision must be treated by a doctor, chiropractor or dentist within 14 days. The maximum $10,000 in benefits are only retrievable if the physician determines the person has an emergency medical condition, which includes conditions with severe pain that requires immediate medical attention. For non-emergency situations, medical benefits are limited to $2,500.

The amended law permits an insurer 30 days to respond to a claim, unless it determines the claim might be fraudulent and needs time to conduct an investigation. If that happens, the insurer has 90 days.

But it’s too soon to tell what impact the reforms will have, Kirsch and Uzodimna said.

“At this point, it is too early to tell. As with any changes made by the legislature, the true impact isn’t felt until the appellate courts have had an opportunity to consider the changes and whether the reforms are constitutional,” they said.

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