A couple claims Norwegian Cruise Lines provided false, misleading, and inaccurate information regarding travel document requirements for their cruise vacation.
Steven and Deborah Schmidt, who live in Florida, filed their complaint in federal court against NCL.
According to the complaint, the couple purchased a cruise aboard the Norwegian Spirit starting January 27, 2023, in Auckland, New Zealand and concluding February 8, 2023, in Sydney, Australia. They claim NCL provided misleading information about necessary travel documents via correspondence in December 2022 and January 2023.
The couple says NCL's travel requirements did not include any information about protocols or requirements pertaining to travel documents for New Zealand. They claim they were directed to NCL's website to ascertain what documents they would need for their journey. However, the website only provided documentation for Australia, Brazil, Chili and China but no information regarding New Zealand.
As a result of this alleged misinformation, the Schmidts obtained an Australian Visa but did not secure a New Zealand Visa. They say they relied on NCL's website to their detriment and believed the statements and representations made by NCL were true.