FORT LAUDERDALE – Soho Ocean Resorts, which operates the Hyde Resort and Residences in Hollywood, recently filed a complaint against a Chilean resident after she allegedly abused employees and defamed the resort by writing bad internet reviews.
Soho Ocean Resort filed the complaint for injunctive relief and damages on Sept. 21 in the U.S. District Court for the Southern District of Florida against Nikole Rosenberg alleging defamation, injurious falsehood and torturous interference with a business.
The suit asks that Rosenberg be prohibited from visiting or staying at the Hyde Resort or any other Soho Ocean resorts. In addition, the company is requesting that Rosenberg be prohibited from communicating and/or publishing "false commercial speech statements" about Soho Ocean.
According to the complaint, Rosenberg, a citizen of Chile, often travels and visits Florida where she stays at Hyde Resorts. However, she is often, "rude to the staff, violates its rules and regulations and is disruptive to the other owners and guests," the suit claims. The complaint also contends that Rosenberg "complains about the level of occupancy" with regard to those who stay more than three nights. In addition, she "speaks in a disrespectful manner to employees and management alike, accusing management of being corrupt.”
The complaint alleges that Rosenberg has also sent false emails about the operation. Soho alleges that Rosenberg, "once circulated pictures of a dirty unit after a party from a guest who paid rack rate (over $300.00 per night for three units) on WhatsApp." Soho claims that Rosenberg alleged that the resort was negligent in not cleaning up the rooms. However, they argue, that Rosenberg had "no authority to be inside or taking pictures of said unit."
In addition, Soho alleges that Rosenberg has also posted false and defamatory claims on other websites such as TripAdvisor. Soho contends that the negative posts have a negative impact on its business.